Sunshine Lawn Care
Welcome to Sunshine Lawn Care! We look forward to the opportunity to work with you on keeping your yard at its best. Some frequently asked questions regarding our services, as well as our business practices and terms, are:
1. "If there is a rainy day or other delay, when will my service be done?"
We make every attempt to communicate via email and/or phone if service will be delayed due to weather or other unforeseen circumstances. In the event that regular maintenance service must be postponed, we will provide your service on the next possible service day that the weather & schedule allow. Please understand there can be many customers to reschedule, especially if there has been more than one day's weather delay. So, it will not always be the following day, but will be as close to your regular day as possible. This is to avoid skipping an entire service, in order to keep everyone on schedule, and keep your yard looking great. If it is a one-off job that is not part of regular maintenance, or a larger job, it may need to be rescheduled entirely. If this is the case, we'll make contact to reschedule on the earliest possible mutually acceptable day. PLEASE NOTE: If at your request an entire service cycle is skipped, an additional clean-up pricing and scheduling may apply (See #2: Maintenance vs. clean-ups).
2. "How and when will I be invoiced?"
* For regular maintenance: Invoices are sent via email, generally at the very beginning of the month, for services performed the prior month. If you have not received an invoice by the 5th, feel free to reach out to Pam (contact details below). Invoices are a "Net 15," meaning they are due 15 days after the date they are sent.
* For one-time jobs, such as clean-ups, plant or material installations, etc.: Invoices are generally created upon job completion & sent via email. Sometimes, they will be included with your regular monthly invoice, depending on when job is completed. These invoices are also a "Net 15," meaning they are due 15 days after the date they are sent. If you have questions, feel free to reach out.
3. "How can I pay my bill?"
There are several ways to pay:
* You can use the green "pay now" button at the bottom of your invoice. This allows you to set up your online customer portal, pay your bill, see your billing history, payments made, etc.
* You can call and pay by credit card over the phone to Pam (contact details below).
* You can write a check to Sunshine Lawn Care, LLC and mail it to 1233 Chuka Ct., Charleston, SC 29412.
* We also have a PayPal option. This is not our preferred method, but, if you do need to use this method, reach out to Pam for more information.
LATE FEES: Any account balances 45 days or older may result in $5.00 per month late fees. Services may be suspended at this point until account is brought current. If collections action is required, any collections costs will be the responsibility of the customer.
4. ACCESS TO PROPERTY, INCLUDING GATED OR RESTRICTED AREAS:
In order for our crews to complete your service visit on your service day, they must have access to all service areas upon which we’ve agreed. This includes fenced-in backyards, gated or locked areas, pets in the yard, vehicles blocking access areas, and any other restrictions that may prevent them from reaching an agreed service area. Please, do not leave pets unattended in backyard or gated or restricted service areas that crew needs to access. This is a safety issue for crew, as well as for your pet(s)!
**** If crew is unable to access any portion of the agreed service area due to restricted access, we will be unable to service that portion of the property. Time constraints, and provision of the best customer service to all scheduled customers, preclude our ability to provide “return visits” for these issues. So, the inaccessible area will have to wait until the next scheduled visit to be serviced. ****
5. What is included in Maintenance?
Maintenance visits are scheduled and priced on a minimum of bi-weekly (every other week) frequency. (**Most months, this will be twice a month. However, due to 52 weeks in the year, there will be two months that have a third service.)
* Maintenance includes mowing, edging, weed-eating as necessary in lawn areas, and blowing off, plus Weed Control in bed areas and hedge trimming:
** hedge trimming is done as-needed, not necessarily every visit, as this is not necessarily good for your hedges to be cut too frequently!
** Weed Control in beds includes spraying to kill and prevent weed growth, as well as weed-eating in bed areas. We use a systemic weed killer that sometimes takes up to two weeks to get into the plants’ root system to kill it off – so you may not see instant results!!!
* Turf weed control (treating lawn weeds) is offered as part of our Chemical Program -- NOT included in regular maintenance. (*See #7; Chemical Program)
* Due to time constraints, and to provide the best customer service to ALL customers, the crew is not able to provide additional services requested at the time of their visit. Any additional services needed or desired must be handled by contacting the office prior to your service visit, so that we may schedule accordingly.
6. What is considered a Clean-Up?
Visits that include anything additional to what is quoted in your maintenance service, and/or at a lesser frequency (e.g. once a month service), are considered clean-ups, due to the additional time and labor required. This can include debris or leaf clean-up, raking out beds or other larger projects, OR just small additional items done at the customer request. Clean-ups are priced separately, usually at a “per man hour” rate, and may need to be scheduled apart from your regular maintenance day.“Man-hour” means per person, per hour. (E.g. Two workers for one half hour equals one man-hour. Three workers for one hour equals three man-hours.)
7. What is the Chemical Program and what does it include?
The Chemical Program is our program to provide treatment services to your lawn such as turf weed control, fertilizer, fungicide and insecticide. We base this loosely on the Clemson Agricultural Schedule for applying each of these treatments. However, we realize that each lawn is unique and, as such, has unique needs to keep it at its best.
* Chemical Program treatments are billed on a per-visit basis, so you are only paying for the services you receive, as opposed to an annual or monthly fee.
* These products are available by request as one-time services for customers not on Chemical Program, but the per- visit application cost is higher.
* An example of a typical Chemical Program for the year would look like:
** Pre-emergent – preventive weed killer; two applications, one Spring and one Fall.
** Post-emergent – weed killer for weeds that still come up despite pre-emergent (yes, those happen no matter how hard we try to stop them – this is a sub-tropical climate!!); this is done on an as-needed basis per yard.
** Fungicide – approximately 2 times per year application, but can sometimes require more.
** Insecticide – at least once, but also done as-needed. This is also how we treat for moles, by killing their food source. When used in that capacity, it is generally around every three months or so.
** Fertilizer – as needed.
We hope that this information is helpful in answering your basic service and billing-related questions. Please reach out to Pamela, using the contact info below, if you have any other questions. We look forward to helping keep your yard beautiful!
Pamela Terelak, Co-Owner/Administrative Manager
843.804.9508 – office (call only)
843.801.6989 – mobile (call/text)
Mike Terelak, Owner/Operations