To ensure timely and accurate service, all communications must be directed through our office

using the contact methods listed below. Messages sent to owners or team members’ personal

cell phones are not monitored by the office and may be missed while staff are in the field.

All service requests, questions, approvals, changes, feedback, and follow-up communications

should be submitted through one of the following official channels:

● Phone: 843-801-6989 or 843-804-9508

(Text messages are not monitored on these lines.)

● Text-Only Line: 843-920-4590

● Email: office@sunshinelawncaresc.com or sunshinelawncare843@gmail.com

● Client Hub: Login (yellow circle icon) is located in the upper right hand corner on the

homepage of our website: www.sunshinelawncaresc.com

Communications received through these channels allow our office to properly document, track,

and respond to your requests in a timely manner.

For your convenience, located in the upper right hand corner of our website is the login button

(yellow circle icon) for your Client Hub with us (customer online portal). Here, you can access

upcoming visits, past history of charges and payments, itemized invoices, saved payment

methods, our online request form, and more!

We make every attempt to communicate via text and/or email if service will be delayed due to

weather or other unforeseen circumstances. In the event that regular maintenance service must

be postponed, we will provide your service on the next possible service day that the weather

and schedule allow. Please understand there can be many customers to reschedule, especially

if there has been more than one day's weather delay. Therefore, it will not always be the

following day, but will be as close to your regular day as possible. This is to avoid skipping

an entire service, in order to keep everyone on schedule, and keep your yard looking great.

If it is a one-off job that is not part of regular maintenance, or a larger job, it may need to be

rescheduled entirely. If this is the case, we'll make contact to reschedule on the earliest possible

mutually acceptable day.

Regular Maintenance Services

Invoices for recurring maintenance services are emailed on or around the first business

day of each month (typically the first Monday). Maintenance services are invoiced in

arrears, meaning invoices reflect services performed during the prior month. All

maintenance invoices are Net 15 and must be paid within fifteen (15) days of the invoice

date.

If you have not received your monthly invoice by the 5th of the month, please contact our

office.

● One-Time and Project-Based Services

For one-time services such as clean-ups, installations, or material purchases:

● Projects totaling over $1,000.00 require a 50% deposit upon quote acceptance

to secure scheduling.

● The remaining balance is invoiced upon job completion and sent via email.

● Payment for one-time services is due upon completion, which is standard

industry practice.

In some cases, one-time service invoices may be included with your regular monthly

maintenance invoice, depending on the completion date. When included with a

maintenance invoice, the Net 15 payment terms will apply.

Online Payment:

Use the green “Pay Invoice” button at the bottom of your invoice to access your

online customer portal (Client Hub). From the Client Hub, you may:

○ Pay invoices

○ View billing and payment history

○ Save payment methods for one-click payment or Auto Pay

○ Review upcoming visits

○ Submit service requests

● Phone Payment:

Credit or debit card payments may be made by calling our office.

● Check Payment:

Checks should be made payable to Sunshine Lawn Care, LLC and mailed to:

1233 Chuka Ct., Charleston, SC 29412

● Auto Pay:

Auto Pay is available for added convenience. Customers may authorize

automatic debit or credit card or ACH payments by completing the following

steps:

1. Log in to the Client Hub by clicking the yellow circle icon in the upper

right-hand corner of our website at www.sunshinelawncaresc.com.

2. Navigate to the Wallet section to securely save your credit/debit card or

ACH information.

3. Complete and submit the Auto Pay Agreement Form, which is required

to activate Auto Pay.

Access the form using the following link:

https://docs.google.com/forms/d/e/1FAIpQLSfHSgEGOkXo2n63N5FTaqP

8imwoqo3oQyoHfBkv7LccqEJTtQ/viewform?usp=header

4. Once enrolled, your payment method will be processed at midnight on

the last day of each month for services completed during that month.

Email receipts will be automatically sent for all Auto Pay transactions, and

invoices will remain accessible in the Client Hub for your records.

Late Fees and Past-Due Accounts

Any account balance that remains unpaid thirty (30) days or more after the invoice date

may be assessed a late fee of $25.00 per month. At this time, services may be

suspended until the account is brought current.

If collection action becomes necessary, the customer agrees to be responsible for all

costs associated with collections, including but not limited to: late fees; office or

administrative fees for time spent on collection efforts; costs for certified mailings, court

filings, or other collection activities; attorney’s fees; and any other standard business

expenses incurred in the collection of amounts owed for services rendered.

● Late Fees for One-Time or Single-Visit Services

Payment for one-time or single-visit services is due upon completion of service. If

payment is not received within seven (7) calendar days following job completion and

invoicing, the account may be subject to late fees and collection actions.

Late fees for one-time services will vary based on the scope and cost of the job and

expenses incurred by Sunshine Lawn Care, beginning at $25.00 and up to twenty

percent (20%) of the invoiced job amount.

● Additional Fees

○ Credit Card Processing Fee:

A 3% processing fee will be added to invoices paid by credit card.

Exception: This fee is waived for recurring maintenance invoices only.

○ Failed Credit Card Payment Fee:

A $35.00 fee will be assessed for any credit card payment that is declined or

fails to process for any reason.

○ Returned Check Fee:

A $35.00 fee will be charged for any check returned as unpaid.

● Design, Consulting, and Service Call Fees

While many estimates for ongoing services and select projects are provided at no

charge, certain consulting services may require additional fees for both new and existing

customers. The minimum consulting fee is $100.00 per visit. These services include, but

are not limited to:

○ Landscape design services

○ Consulting or professional advice related to turf, plants, or materials

○ Service calls to diagnose or discuss turf, pest, or chemical-related concerns

○ Consulting on specialty chemical programs or projects implemented by the

customer with professional guidance

To ensure efficient service and minimize the need for multiple visits, customers are

encouraged to have relevant information prepared prior to consultations or service calls.

Additional visits or extended time may result in additional fees.

Crews must have clear, unobstructed access to all agreed-upon service areas in

order to complete scheduled service visits. If access to any portion of the agreed

service area is restricted, that portion of the property will not be serviced during the

scheduled visit.

This includes, but are not limited to:

○ Fenced-in backyards

○ Gated or locked areas

○ Areas blocked by vehicles, equipment, or other obstacles

○ Pets in the yard

○ Any other restrictions that may prevent them from reaching an agreed service

area

● Pets must not be left unattended in any yard, gated, or restricted area that

requires service. For safety reasons, crews will not enter any area where an

unattended pet is present.

● Due to scheduling constraints and fairness to all customers, return visits are not provided

for access-related issues. Inaccessible areas will be serviced at the next regularly

scheduled visit.

● Delayed services due to restricted access may result in overgrowth or debris

accumulation. If an area becomes too overgrown to be serviced within a standard

maintenance timeframe, additional clean-up labor charges may apply.

● Should we be unable to access all of the agreed-upon service areas for any reason, the

scheduled service visit may still be billable in accordance with the “Skipped Visits” policy.

SERVICE FREQUENCY

○ Maintenance services are scheduled and priced on a minimum bi-weekly (every

other week) basis. Weekly service is available for customers who prefer or

require more frequent visits and may also be offered as a seasonal option,

generally from March/April through October/November, depending on weather

conditions and growth patterns.

○ Seasonal weekly service schedules are adjusted based on weather and turf

growth. When temperatures cool and growth slows, service frequency will

transition back to bi-weekly. When warmer weather returns and growth increases,

weekly service will resume.

○ Customers will be notified of any frequency changes via email.

● SCOPE OF MAINTENANCE SERVICES

○ Basic Maintenance Services include:

■ Mowing

■ Edging

■ Weed-eating as necessary in lawn/turf areas (excluding planting beds)

■ Blowing off

○ Full Maintenance Services includes all Basic Maintenance services, plus:

■ Weed control in planting beds*

■ Hedge and shrub trimming*, as needed

*Hedge and shrub trimming is not performed at every visit, as excessive

trimming can be harmful to plant health. Trimming is completed on an as-needed

basis, typically every second or third visit on a bi-weekly schedule, depending on

plant growth and condition. Tree trimming is not included in regular maintenance

services.

*Weed control in planting beds is managed through a combination of

hand-pulling and targeted chemical spray application. Chemical sprays are

systemic and must be applied directly to weed foliage to be effective, allowing the

product to travel to the root system. As a result, weed control is not immediate,

and visible results may take up to two (2) weeks. Customers should expect

weeds to gradually yellow, brown, and wilt over time.

*Ground cover - In order to receive weed control services in planting beds,

ground cover such as pine straw or mulch must be present. Weed control

services cannot be provided in bare soil areas.

During the Fall and Winter months, once grass has entered dormancy, mowing practices

are adjusted accordingly. Mowers are operated with blades set slightly higher so grass is

not cut during dormant periods.

Leaf drop is a natural and seasonal condition in our area. To manage ongoing leaf fall

and debris and to prevent large accumulation requiring extensive clean-ups,

maintenance services continue on a minimum bi-weekly schedule.

Our commercial-grade mowers are equipped with sharp blades designed to mulch

leaves, small twigs, and light plant debris. During each visit:

● Leaves are blown from landscape beds into turf areas.

● The turf is then mowed to mulch the leaves.

● Mulched material is redistributed back into the beds, providing a natural

composting benefit.

● Regular removal of leaf debris helps maintain turf health by preventing

smothering of dormant grass.

Acorns are a seasonal and unavoidable condition during Fall and Winter, particularly on

properties with Live Oak trees. While some acorns are moved or dispersed using

blowers during routine maintenance visits, it is not possible to completely remove all

acorns from turf areas as part of standard maintenance services.

There is no general maintenance method that can fully eliminate acorns without causing

damage to the turf. If a property is experiencing excessive acorn accumulation,

customers may contact us to request an evaluation for a customized clean-up solution,

which may be quoted separately.

A limited amount of sticks and twigs is expected as part of routine maintenance service.

Twigs smaller than an adult’s thumb may be mulched by mowing equipment. Sticks

larger than this must be picked up by hand. A reasonable expectation for stick pickup is

approximately one armload per crew member.

● Each maintenance service is quoted based on an allotted amount of labor time,

which includes a reasonable level of stick pickup. Any labor required beyond this

scope may be subject to additional charges (See “What Is Considered a

Cleanup?”). If an excessive quantity of sticks prevents the crew from completing

the scheduled maintenance within the allotted time, the crew leader will

determine one of the following actions:

○ Complete the maintenance visit and leave excess sticks on site;

○ Skip the maintenance visit and recommend a cleanup service; or

○ Perform additional pickup within reason and add an additional labor line

item.

● Most municipalities (including, but not limited to, JIPSD and the City of Folly

Beach) prohibit contractors from placing sticks or debris at the roadside.

● External factors beyond our control—such as storms, high winds, diseased or

dead trees on the property, or other work being performed on the property—may

significantly increase the amount of fallen debris.

● Downed tree limbs always require assessment and are not included in routine

maintenance visits. Customers must notify the office in advance if downed limbs

are present to avoid fees related to blocked access or missed visits.

● Any hauling away of sticks or limbs is a billable service, as it involves additional

labor and disposal costs.

Prior to each scheduled service visit, customers receive automated email and text reminders

requesting that all personal property and pet waste be removed from service areas.

● PERSONAL PROPERTY

○ The quoted service price and allotted service time do not include the removal of

personal property.

○ Customers are responsible for ensuring that items such as toys, sprinklers,

hoses, cords, lawn furniture, decorations, and similar personal property are

removed from the yard prior to each scheduled visit.

○ We are not responsible for damage to personal belongings left in service

areas, as such items may not be visible to crew members during normal

operations.

○ Fees & Service Impact Related to Personal Property: As with interior cleaning

services, it is expected that service areas are clear prior to arrival. If personal

belongings obstruct service:

■ The Crew Leader will determine whether the items can reasonably be

moved to complete the service within the scheduled time, or whether the

visit must be skipped.

■ If the visit must be skipped, the appointment may be charged in

accordance with the “Skipped Visits” section of these Terms &

Conditions.

■ If service can be completed, an additional clean-up labor charge may

be added. Any such fee is assessed on a case-by-case basis.

Pet waste presents significant health and safety concerns. Lawn equipment may come

into contact with pet waste and disperse it throughout the yard, onto crew members, and

onto equipment, creating sanitation hazards and requiring additional labor and

equipment cleaning. Customers are required to remove all pet waste prior to each

scheduled service visit. In cases of excessive pet waste:

● First occurrence: The office will notify the customer of the issue. The notification

will advise that a $50 pet waste clean-up fee will be applied if the issue occurs

again.

● Second occurrence: A $50 pet waste clean-up fee will be added to the service

visit.

● Repeated occurrences may also result in service delays or skipped visits, billed

in accordance with the terms and conditions under the “Skipped Visits” section.

Maintenance visits are scheduled timeframes, and our crew and resources are allocated

accordingly. For that reason, if service visit or area has to be skipped for any of the

following reasons (or any similar reason we have not yet encountered), Sunshine Lawn

Care reserves the right to bill at the agreed price for the missed service visit:

○ Customer electing to skip a visit or area of their property at their request. Please

be mindful that we keep a full schedule and there is often a waitlist for

maintenance services. For this reason, we are unable to offer an opt-in/opt-out or

“call as needed” maintenance option.

○ Access to all or part of the agreed service area blocked by vehicles, locked

gates, outdoor pets, or any similar reason.

○ Decorations, cords, lights, excessive debris, pet waste, personal

property/belongings, or any other organic or non-organic material preventing

crew from performing the quoted and agreed service.

○ Customer scheduling another contractor or home service provider on top of our

scheduled lawn service visit which impedes SLC crew from performing the

agreed service (our crew cannot “work around” other individuals or crews working

on your home or yard as this is a safety hazard for all parties).

● During the fall and winter months, our Maintenance Supervisor may determine that a

scheduled service visit is not necessary due to property conditions. In such cases, the

visit will be skipped at no charge to the customer. If a visit is skipped, customers will

receive an email notification from our office. The decision to skip a service visit is made

solely at the discretion of the Maintenance Supervisor. Customers may not request

or independently determine whether a visit should be skipped.

Please be mindful that we keep a full schedule, and each customer on our schedule is planned

out in advance with our personnel and resources. If, for any reason, you need to cancel a

service, we do require the following notice in order to cancel without a cancellation fee:

● FOR REGULAR MAINTENANCE (SINGLE VISIT): Please see skipped service visits

paragraph above. We are not able to offer opt-in/opt-out maintenance services. If you

believe there is a legitimate concern and you feel your service visit needs to be skipped,

please reach out to the office at least 3 business days prior to your scheduled

service visit.

● FOR REGULAR MAINTENANCE (TERMINATION OF SERVICES): We ask for a

minimum of one (1) week notice to terminate service entirely for a property/customer.

If notice is given less than a week prior to your next visit, we will still perform a final visit

for you at your scheduled time, for the agreed price, then process the cancellation of

your services. We do not require contracts, as we want customers to feel free to

terminate service if they wish. The flip side of this is that we do need one week’s notice

to make schedule adjustments, reallocate crew as needed, etc.

● FOR ONE-OFF JOBS: This includes, but is not limited to, installs (sod, plants, etc.),

mulch, pinestraw, clean-ups, or any other one-time service that is not a regular

maintenance service.

○ A minimum of 3 business days is required to cancel one-off jobs. Often,

materials have been ordered. If not canceled within the required notice time, a

cancellation fee will be calculated based on fees incurred by us in order to cancel

any necessary crew, materials, and/or additional machinery.

○ Cancellation of supply orders: If we cannot cancel delivery of supplies by the

supplier(s), the customer is responsible for the cost of materials and any/all costs

incurred by Sunshine Lawn Care, LLC to procure the materials and prepare for

the job.

○ Refunds of deposits: If we are able to cancel any orders associated with your

job, we will refund 80% of the deposited amount. 20% of the deposit is

non-refundable as compensation for the administrative and prep work required

for the job and reimbursement for any fees and/or costs incurred by Sunshine

Lawn Care.

Please note that we do keep a bi-weekly minimum frequency year round. In this

sub-tropical climate, trees drop leaves all winter long, necessitating either regular leaf

management (more ideal and cost-effective; keeps up with the leaf-fall and keeps it off

the grass), or usually a full leaf clean-up in the Spring. If a customer wishes to stop

service for the winter (or for any other period of time), the following disclaimers apply:

● We are unable to “pause” service or hold spots, as we do keep a full schedule

year-round. We can cancel service with the required notice (see Cancellations

above), but we cannot guarantee that a spot will be available in the Spring.

● Customers wishing to re-establish service after canceling understand that this will

be equivalent to starting a new maintenance. An assessment will need to occur

for any initial clean-up required, and a new maintenance quote may be generated

based on the current season’s pricing.

While many estimates for ongoing services and select projects are provided at no

charge, certain consulting services may require additional fees for both new and existing

customers. The minimum consulting fee is $100.00 per visit. These services include, but

are not limited to:

○ Landscape design services

○ Consulting or professional advice related to turf, plants, or materials

○ Service calls to diagnose or discuss turf, pest, or chemical-related concerns

○ Consulting on specialty chemical programs or projects implemented by the

customer with professional guidance

To ensure efficient service and minimize the need for multiple visits, customers are

encouraged to have relevant information prepared prior to consultations or service calls.

Additional visits or extended time may result in additional fees.

Our Chemical Program includes lawn treatment services such as turf weed control, fertilization,

fungicide, and insecticide applications. Treatment timing and recommendations are based on

Clemson Agricultural guidelines and are subject to change; however, each lawn is unique, and

treatment needs may vary based on individual property conditions.

● Chemical services are billed per visit, meaning customers are charged only when a

treatment is performed. There are no monthly or annual flat fees.

● Treatments may be combined during a single visit. When combined, applications are

typically performed as three (3) chemical applications per visit and billed as two (2), with

the third application provided at no additional charge.

● Chemical treatments are also available as a one-time service for customers not enrolled

in the Chemical Program. One-time services are billed at a higher per-visit rate due to

individual batch preparation requirements.

● The effectiveness of chemical application services is not guaranteed. By approving

chemical services, the customer acknowledges that payment is for the chemical

products and their application, and not contingent upon achieving any specific or

guaranteed result.

● All lawns are not created equal! Lawn results may be affected by factors including, but

not limited to: soil composition, drainage, slope or grading, sun exposure, shade,

irrigation practices, and weather conditions.

● Safety: Once chemical applications have dried—typically within approximately fifteen

(15) minutes—treated areas are considered safe for pets and children.

Typical Chemical Program Components

A standard annual Chemical Program may include, but is not limited to:

● Pre-emergent weed control: Preventative weed treatment, typically applied up to four

times per year, often seasonally, depending on property needs.

● Post-emergent weed control: Treatment for active weeds that emerge despite

preventative applications. Frequency varies by property and environmental conditions.

● Fertilization: Applied as needed, generally between March and November.

● Fungicide: A minimum of two (2) applications per year is recommended; four (4)

applications are common, depending on weather and property conditions.

● Insecticide: Typically four (4) applications per year. Insecticide treatments may also be

used to manage moles by eliminating their food source, usually applied approximately

every three (3) months when used for this purpose.

It is an unfortunate part of the industry that sometimes damages do occur. Equipment can throw

rocks or objects hidden in long grass and, of course, human error exists, too! If you notice

damage after your service visit, PLEASE NOTIFY THE OFFICE WITHIN 3 DAYS. If we are not

made aware of the damages in a timely manner, we cannot adequately assess what occurred to

determine if the damage was caused by our team or equipment.

● NEW PLANTINGS & LANDSCAPE CHANGES

It is the customer’s responsibility to notify our office of any new vegetation, plantings,

seed, sod, or other landscape changes that may be affected by the services we perform.

We cannot be held responsible for damage to unreported or unmarked plantings, seed,

or landscape changes. Failure to notify the office in advance of your next scheduled

visit may result in accidental damage during normal service operations.

● Any new plantings or landscape changes installed after the initial quote or service

agreement must be reported to our office prior to the next scheduled service.

● All new or sensitive areas must be clearly and visibly marked before the

service visit. We recommend using small neon or brightly colored utility flags,

available at most home improvement stores.

● Proper notification allows us to alert our crew and provide guidance on marking

requirements.

● OUTDOOR LIGHTS AND DECORATIONS

Customers are responsible for removing or securing any outdoor lights, cords,

decorations, or personal property located in areas scheduled for service, including

lawns, garden beds, bushes, shrubs, hedges, and trees. By scheduling service,

customers acknowledge and accept responsibility for any decorations or personal

property left in serviced areas.

● We are not responsible for damage to lights, cords, decorations, or other

personal property placed within serviced areas.

● Many decorations—especially cords and light strings—are often concealed or

difficult to see and may be unintentionally damaged by mowing or trimming

equipment.

● Our crews cannot move or adjust decorations in order to complete service.

● Decorations must be removed or relocated prior to the scheduled service day

to prevent damage.

● Customers must notify our office at least one full business day before the

scheduled visit if outdoor decorations are present in service areas.

● If advance notice is provided, crews will avoid or skip decorated areas when

possible.

● If decorations obstruct service and prior notice was not given, the visit may be

skipped.

● Any skipped visit due to unreported decorations will be billed as a regular

skipped service. Please refer to the “Skipped Visits” section for additional

details.